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Frequently
Asked Questions (FAQ)
Do you offer free shipping?
Yes. My
Lingerie Secrets is currently
offering free
standard ground shipping on all
merchandise purchases that total $100.00
or more. This offer only qualifies for
purchases shipped to the 48 contiguous
United States and Alaska. For International orders,
orders outside of the 48 contiguous
United States and faster shipping
methods such as "Overnight" and
"Express" please select your preferred
shipping choice, from the menu of
choices during the checkout process,
after you have submitted your billing
information. |
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Is my order shipped discreetly?
Yes. We are very discreet when it comes
to shipping your order. You will receive
your product either in a plain unmarked
shipping box or in a box supplied by
UPS, FedEx or the USPS. Our company name
will not be on the box. The initials MLS
will be marked on the shipping box for
your privacy. |
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What shipping carriers do you use?
My Lingerie Secrets uses one of three
shipping companies to ship your order.
United States Postal Service (USPS),
United Parcel Service (UPS) and Federal
Express (FedEx). |
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Will I be able to track my order once it
is shipped?
Yes. Your tracking number will be
automatically emailed to you on the day
that your order has shipped, after
6:30pm Eastern Standard Time. That is
when FedEx, UPS and USPS uploads the
tracking numbers for the day. Please
give the tracking number that is emailed
to you at least 24 hours for tracking
information to show up on the FedEx, UPS
and USPS web sites. Occasionally
tracking information for these carriers
takes about 24 hours to show up on their
web sites.
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How much are my shipping charges?
Currently we are offering
free
standard ground shipping on all
purchases that total $100 or more. This
offer only qualifies for purchases
shipped to the 48 contiguous United
States and Alaska.
GROUND SHIPPING & PROCESSING:
(48 Contiguous United States & Alaska)
|
Purchase Total |
Ground
Shipping |
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Flat |
Rate |
$12.00 |
EXPRESS SHIPPING & PROCESSING:
(USA - Puerto Rico - Territories)
|
Purchase Total |
Express Shipping |
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FLAT |
RATE |
$29.00 |
EXPEDITED FLAT RATE SHIPPING &
PROCESSING:
(USA - Puerto Rico - Territories)
|
Purchase Total |
Expedited Shipping |
|
FLAT |
RATE |
$39.00 |
OVERNIGHT SHIPPING & PROCESSING:
(48 Contiguous United States)
|
Purchase Total |
Overnight
Shipping |
|
FLAT |
RATE |
$54.00 |
OVERNIGHT SHIPPING & PROCESSING:
(Hawaii - Alaska - Puerto Rico)
|
Purchase Total |
Overnight
Shipping |
|
FLAT |
RATE |
$69.00 |
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Do you ship Internationally?
Yes. We currently ship to
Australia, Austria, Belgium, Bermuda,
Canada, China, Denmark, Germany, Greece,
Finland, France, Hong Kong, Iceland,
India, Ireland, Italy, Japan,
Luxembourg, Malta, Monaco, New Zealand,
Norway, Portugal, Netherlands,
Singapore, Spain, Sweden, Switzerland,
United Kingdom. |
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Who pays for any Customs and Import
Duties?
Please note that your order may be
subject to import duties, taxes,
tariffs, customs charges, DDP, VAT, and
the like, once your package reaches your
country. It is your responsibility to
pay for these charges. My Lingerie
Secrets will not be responsible for
paying these charges, and we will not
bill you for such charges when you place
your order. It is up to you and your
responsibility only, to pay any required
customs charges that your country
requires you to pay, in order for you to
receive your package. We regret that we
cannot be held responsible for any
packages that are confiscated by
customs. |
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What
are your International Shipping Rates?
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International
Priority Air Shipping and
Processing with Tracking
Number
- Within 5 to
10 Business Days Depending
on your Country |
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COUNTRY |
SHIPPING CHARGE |
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Canada - UK - Europe |
$49.00 |
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All Other Countries |
$76.00 |
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How long will it take to ship a package
Internationally?
Please be aware that your package may
take between 5 to 10 Business Days, or longer
to reach you, once your package is
shipped. This can vary depending on the
country the package is shipped to, as
well as customs clearance and delivery
to you. |
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Does United Parcel Service (UPS) and
Federal Express (FedEx), ship to a P.O.
Box, an APO or FPO address?
No.
United Parcel Service (UPS) and Federal
Express (FedEx),
do not
ship to a P.O. Box or an APO or FPO
address.
UPS does not deliver on Saturdays. |
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What are your policies for "Refused" or
"Undelivered" packages?
If we ship a package to you and it comes
back to us either as "Refused" or as
"Undeliverable" due to a bad shipping
address that was provided by the
customer, you will have a choice of
either receiving a refund for your
purchase, less a 25% restocking fee or a
minimum of a $5 restocking fee per item
returned, and less a flat rate ground
shipping charge of $12.00 to cover the
shipping cost we paid to ship the
original order to you, if you received
free ground shipping with your order.
All shipping charges you paid are not
refundable. Otherwise, you may choose to
have us re-ship the package back to you
at your expense. In this case, please go
to our
shipping section of our web
site and pay for the shipping charge to
re-ship your package. Once you have
completed your shipping payment, we will
re-ship your merchandise back to you. |
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Do you offer Express Shipping?
Yes. My Lingerie Secrets offers its customers faster
shipping methods for an additional
charge. We have access to all levels of
service from the U.S. Postal Service,
United Parcel Service and Federal
Express.
EXPRESS SHIPPING & PROCESSING:
(USA - Puerto Rico - Territories)
LINGERIE ORDERS:
Your package
will be delivery to you by the end of
the second business day from the day we
ship your order. UJENA
SWIMWEAR ORDERS: Your package will be
delivery to you in 3 to 4 business days.
Business
Days are referred to as Monday to
Friday, and exclude all holidays.
EXPEDITED FLAT RATE SHIPPING & PROCESSING:
(USA - Puerto Rico - Territories)
LINGERIE ORDERS: Your package will be
delivery to you in 1 business day from
the day we ship your order. UJENA
SWIMWEAR ORDERS: Your package will be
delivery to you in 2 business days from
the day we ship your order.
Please note that Business
Days are referred to as Monday to
Friday, and exclude all holidays. |
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