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Return
Policy
Our
primary goal has always been to make sure
that your lingerie and swimwear shopping
experience is fun, easy and pleasant.
We believe in fast and friendly customer service, which is one of
many reasons we have been so successful.
We want to help you select
the right
lingerie
and
swimwear. Please do not
hesitate to contact us with any questions or
concerns.
We deal with our
customers on a one to one basis and we are
always trying our best to help with our
customers' needs. We are always ready to serve you.
In order for My Lingerie
Secrets to be able to keep offering our
customers the finest quality garments,
in lingerie and swimwear fashions, at greatly
reduced prices, we have set up our Refund and Exchange Policy
Guidelines, that we feel are both fair for all
our customers as well as for us, to be able to
maintain our highest standards of customer
service and low prices.
Refund Policy:
All garments unless otherwise indicated, may
be returned for a refund, within 7 days from the
date that the merchandise was delivered to you.
You must notify us by
e-mail upon receiving your order if you wish to
return any merchandise for a refund.
( The only exceptions are for
Lingerie Holiday Purchases that are
delivered to you between December 1st and
December 21st. In this case you will have until
December 28th to contact us by
email if you
wish to return merchandise for a refund. For
Lingerie purchases that are delivered to you between
February 1st and February 10th, you
will have until February 17th to contact us by
email if you
wish to return merchandise for a refund).
Please, when sending us
an
email, indicate:
-
The full name that
was used to purchase the merchandise
you are returning.
-
The shipping
address that we shipped the merchandise to.
-
Indicate to us the
merchandise that you are returning and a
short reason for the return.
We will then
email you a Return Authorization
Number (RAN), which is mandatory for all
returns, a Pre-Filled Return Form and the
"Return Shipping Address". When returning
garments from multiple designer lines you may
have to mail back these garments to different
return shipping locations in order to receive a
refund.
Upon receiving your return order, we will refund
you the price you paid for your returned item(s),
less a 25% restocking fee or a minimum of a $5
restocking fee per item returned, and less a
flat rate ground shipping charge of $12.00 to
cover the shipping cost we paid to ship the
original order to you, if you received free
ground shipping with your order. All shipping
charges you paid are not refundable.
(Please note that in the case of
International orders, all fees incurred, such as
import duties, taxes, tariffs, customs charges, DDP, VAT, and the like are not refunded by My
Lingerie Secrets, when merchandise is returned
for a refund).
Refund Policy Guidelines:
-
Returned merchandise must be in New, Unwashed
and Unused Condition, and in the same original
packaging (if any). Merchandise must have
all original tags and nylon fastener
attachments attached to it, and
tags must be un-altered, and not
disconnected cut or damaged.
Once the tags are removed, the merchandise
is yours. No exceptions.
We will Not Accept
Returns of merchandise with
obvious signs of use, or if the merchandise
is damaged while in your possession.
All garments are thoroughly inspected before
leaving the warehouse to make sure that your
garment is not damaged when you receive it.
-
ALL BRA & PANTY SETS,
PANTIES, THONGS, G-STRINGS, MEN'S UNDERWEAR,
TEDDIES, BODY STOCKINGS, BODYSUITS,
PANTYHOSE, STOCKINGS, HOSIERY, INTIMATE
GARMENTS CONTAINING A CROTCH AREA, AND SWIMWEAR are not returnable for
a refund, due to the health regulations set
by The Department of Health to protect the
consumer,
and because they may have been tried on, worn,
or removed from their package if any.
Garments with a crotch area and hosiery,
are not eligible for a refund
under any circumstances except for products
that are received with a defect, and then
they are only eligible for an exchange,
assuming that
they were not tried on, or worn.
Due to the make up of hosiery
products, we cannot accept returns of
hosiery items that have been tried on, worn,
or removed from their package if any, as
they tend to stretch out and conform to your
body shape.
If we determine that these safety
measures where not met, we will give you the
option of having the garment shipped back to
you at your expense or if you decline, we
will have to discard the merchandise and no
refund will be issued. If you elect to pay for
shipping back to you, then please go to our
shipping
section of our web site and pay for the
shipping charge to ship the package back to
you. Once you have completed your shipping
payment, we will re-ship your merchandise
back to you. Please select the standard flat
rate shipping charge.
-
ALL COSTUMES ARE NOT REFUNDABLE.
THEY CAN BE EXCHANGED FOR SIZE ONLY. Please
read our Exchange Policy section for
details.
-
UJENA
DESIGNER SWIMSUITS RETURN POLICY:
BIKINIS, SWIMSUIT TOPS, SWIMSUIT BOTTOMS,
ONE PIECE AND TWO PIECE SWIMSUITS,
are
returnable for an exchange only.
THONG BIKINI
BOTTOMS, TONGA BIKINI BOTTOMS and G STRING
BIKINI BOTTOMS, NON COVERAGE BOTTOMS and
CLEARANCE ITEMS and SPECIAL ORDER ITEMS, due
to Health Regulations and to protect the
consumer, and because they may have been
tried on, worn, soiled or removed from their
package are final sales.
If
a bikini or swimsuit item is received
incorrectly or has a manufacturing defect
upon receiving your order you will receive
the option to exchange only. No refunds will
be issued. If an exact replacement is not
available, you may select a similar item of
equal value.
Unauthorized
returns will be refused and returned to you.
A ground shipping and handling charge of
$15 will be applied to your account to ship
your return package back to you, or a $49
return shipping and handling charge will be
applied to returns outside of the Contiguous
United States.
How to even exchange a Ujena item of the
same price:
(1) Email us the name
and address on your order.
(2) Indicate in
your email the merchandise you are returning
and a short reason for the return.
(3)
Give us the
style number, color and size of the item you
would like in exchange
(4)
Go to our shipping page and pay the $15
Return Exchange Ground Shipping and
Processing charge, or you may select Express
Shipping and Processing, Expedited Flat
Rate Shipping and Processing or Overnight
Shipping and Processing if you need your
return by a certain date. For International
Exchange Orders the $49 Return Exchange
Shipping and Processing charge.
The factory will ship your exchange item
once they receive your return item and
process your order. If you select: (a)
Ground Shipping and Processing: Delivered
within 12 business days after your
exchange item is received and processed. (b)
Express Shipping and Processing: Delivered
within 3 to 4 business days after
your exchange item is received and
processed. (c) Expedited Flat Rate Shipping
and Processing: Delivered in 2 business days
after your exchange item is received
and processed. (d) Overnight Shipping and
Processing: Delivered next business day
after your exchange item is received and
processed. (e) International Shipping and
Processing: Delivered within 5 to 10
business days after your exchange
item is received and processed.
(5)
After completing steps 1 to 4
a
Pre-Filled exchange form will be emailed to
you to print out, enclose in your returning
package and mail to the factory address on
the exchange form.
Your exchange
package must reach the factory no
later than 30 days from when you first
placed your initial order for the exchange
to be honored. (6)
You must also
enclose the original packaging slip
you received with your order.
(7)
Upon receiving
your merchandise return, as long as the item
you are returning is in the same condition
as described in our return and exchange
policy, the factory will ship the exchange
merchandise to you.
(8) If
the condition of the item you return does
not conform to our return and exchange
guidelines, the merchandise return will be
shipped back to you at your expense.
How to exchange a Ujena item of greater
price:
(1) Email us the name
and address on your order.
(2) Indicate in
your email the merchandise you are returning
and a short reason for the return.
(3)
Place a new order online for the item you
would like in exchange and select Ground
Shipping and Processing, Express Shipping
and Processing, Expedited Flat Rate Shipping
and Processing or Overnight Shipping and
Processing if you need your return by a
certain date. For International Exchange
Orders the $49 Return Exchange Shipping and
Processing charge.
The factory will ship your exchange item
once they receive your return item and
process your order. If you select: (a)
Ground Shipping and Processing: Delivered
within 12 business days after your
exchange item is received and processed. (b)
Express Shipping and Processing: Delivered
within 3 to 4 business days after
your exchange item is received and
processed. (c) Expedited Flat Rate Shipping
and Processing: Delivered in 2 business days
after your exchange item is received
and processed. (d) Overnight Shipping and
Processing: Delivered next business day
after your exchange item is received and
processed. (e) International Shipping and
Processing: Delivered within 5 to 10
business days after your exchange
item is received and processed. (4)
After completing steps 1 to 3
a Pre-Filled
exchange form will be emailed to you to
print out, enclose in your returning package
and mail to the factory address on the
exchange form.
Your exchange
package must reach the factory no
later than 30 days from when you first
placed your initial order for the exchange
to be honored. (5)
You must also
enclose the original packaging slip
you received with your order. (6)
Upon receiving
your merchandise return, as long as the item
you are returning is in the same condition
as described in our return and exchange
policy, the factory will ship the exchange
merchandise to you.
(7)
Upon
receiving your merchandise return, a
refund for the purchase price of the
merchandise returned will be issued, less
any shipping and handling charges you
may have paid, and less a $15 Exchange
Ground Shipping and Processing charge for
the exchange service, if you select Ground
Shipping and Processing for your exchange.
(8)If
the condition of the item you return
does not conform to our return and
exchange guidelines, the merchandise
return will be shipped back to you at
your expense.
Please note
that when you exchange a Ujena item, the
factory will only exchange an item for equal
or greater merchandise value.
We will refuse unauthorized returns.
My Lingerie Secrets will refuse your
returned package, and returned to
you at your expense, if you do not
email us
within 7 days of receiving your order for a
Return Authorization Number (RAN) and for
the correct "Return Shipping Address" that
we will furnish you with via email. In order
for us to accept the package, the correct
Return Authorization Number (RAN) must
be legible on the front of the package, and
you must have a postmarked date on your
package that is within 7 days from when we
issue you a Return Authorization Number
(RAN) and "Return Shipping Address"
.
Shipping charges for returns will be at the
customer's expense,
unless
we have shipped the wrong item to you in
error.
My Lingerie
Secrets will not be responsible if the
merchandise you ship back to us is lost in
the mail.
We strongly recommend that you use certified
or insured mail, with a tracking number or
delivery confirmation, as we cannot be
responsible for items lost in the mail.
If we ship a package to you and it
comes back to us either as "Refused" or as
"Undeliverable" due to a bad shipping
address that was provided by the customer,
you will have a choice of either receiving a
refund for your purchase less
shipping and
handling charges, and a $5 restocking fee
will be incurred for each item you have
ordered. Also,
if
you received free shipping with your
purchase a $12.00 shipping and handling
charge will apply. Otherwise, you may
choose to have us re-ship the package back
to you at your expense. In this case, please
go to our
shipping
section of our web site and pay for the
shipping charge to re-ship your package.
Once you have completed your shipping
payment, we will re-ship your merchandise
back to you. Please select the standard flat
rate shipping charge.
If we receive your returned merchandise in a
damaged state due to bad packaging or due to
the fault of your
carrier, then you will need to
collect damages from the carrier in
question, assuming you shipped the package
to us insured. We will not be able to issue
a refund in this situation.
My
Lingerie Secrets will not be held
responsible under any circumstances for
delays in delivery of your purchased
merchandise and any associated damages, due
to delays in carrier delivery, due to
events beyond its reasonable control,
including without limitation, acts of God or
public enemy, floods, fire, civil
disobedience, lockouts, strikes, freight
embargoes and acts of federal, state or
local government.
All authorized returns that meet My Lingerie
Secrets' Refund Policy set forth above will
result in a refund to the credit card used
for the original purchase.
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