Frequently Asked Questions (FAQ)

 

Ordering Questions

What payment terms can I use to pay for my order? You may pay for your order by credit card, by debit card or echeck. My Lingerie Secrets accepts Visa, Master Card, American Express and Discover Card. Please note that we do not accept personal checks as a means of payment. When paying by echeck the funds must completely clear our account before your purchase order can begin to be processed.  echecks must be in U.S. Dollars and drawn on a U.S. Bank.

Is my credit card information secure? Yes. Your credit card and confidential information is very secure when you make a purchase using a credit card. Your information is automatically encrypted in transit using the Secure Sockets Layer protocol (SSL) which has an encryption key length of 128-bits, the highest level commercially available. Before you even register or log in, the server will check that you're using an approved browser - one that uses SSL 3.0 or higher. Your confidential information resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the internet, so your private information is available only to authorized computers.

May I call in my order? You will need to place your order through the shopping cart yourself  because of the extra added security measures that are taken when placing your order. You will be asked to choose two different security questions to answer (such as your city of birth or your pet's name) This required information is necessary in order to process transactions. You will be issued a new password should you forget or lose your password. This protects you against credit card fraud and checking account fraud.

What are your credit card payment policies? My Lingerie Secrets accepts Visa, Master Card, American Express and Discover Card. You may pay for your order by credit card, or by debit card. In order to protect all customers against potential fraud, the information you provide will be verified. In the course of such verification, the use of card authorization and fraud screening services will be used to verify that the credit card or debit card information as well as the address matches the information you supplied, and verification that the card has not been reported as lost or stolen will also be checked. An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. (i.e., the address where you receive your credit card statement). Although the vast majority of unconfirmed addresses are not fraudulent, confirmed addresses are offered as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft.

Can I cancel or make changes to my order? You may request to cancel an order, or to change an order, without penalty, as long as your order has not already been processed, packaged or shipped. Please email us to make any changes to your order, within a few hours after you have placed your order. We typically begin to process your order within a 3 hour time frame in order to expedite your purchase order in a timely manner. Please, always have all your order information when you email us, and be clear on the changes you would like to have done to your purchase order.  We will do our very best to stop your order at whatever stage it is in, assuming it has not already been shipped. If your purchase order has already been processed, packaged or shipped, then the cancellation will be considered as a merchandise return. Thus, (a) all restocking fees will apply.  (b) If your package has already been shipped, then all shipping charges are not refundable. (c) If your package has already been shipped, please read our Exchange Policy or Refund Policy sections, pertaining to the terms and conditions set forth in the return policy section of our web site.

What if an item is out of stock? If that is the case we will notify you via email within 1 to 2 business days. We will give you an estimated date that your order will be shipped. If  upon receiving an email from My Lingerie Secrets concerning your out of stock item, you opt to cancel the order for the item that is out of stock, we will gladly refund your purchase order for that item. If we do not receive a reply  email with your decision, we will assume that you want us to continue processing your order and ship out your out of stock item as soon as it becomes available. Please email us back with a reply email so that there is no confusion about the order you have placed.

What happens if I request a partial shipment? To help keep our prices and shipping charges the lowest on the Internet we will ship your order once all items are in stock. If one of your items is not in stock, but you would like your in-stock items sent out immediately, please email us at sales@mylingeriesecrets.com  to request a partial shipment. A small charge of up to $12.00 will apply. You may also opt to have the items in stock shipped to you immediately and ask us to refund your back ordered items. Please note that for International orders, in order to help keep our prices and shipping charges the lowest on the Internet we will ship your order once all items are in stock. There will be no exceptions.

How long will it take to receive my order? Please refer to the chart below, relating to the shipping method used to ship your order, based on the designer line you select. The shipping guidelines set forth below pertain to orders that are paid for by credit card and assuming that the item you have ordered is in stock in the size and color you selected. If your purchase order is made up of multiple selections from different Designer Lines then your estimated shipping date will be the furthest business day guideline posted in the chart below. Please note that these are merely guidelines. My Lingerie Secrets believes in fast and friendly customer service, and therefore we ship all orders as fast as we possibly can, which is one of many reasons we have been so successful. DESIGNER LINE APPROXIMATE SHIPPING GUIDELINE STANDARD DOMESTIC GROUND SHIPPING METHOD Elegant Moments (Style#EM) Ships within 2 Business Days UPS or FedEx Ground BerryDog (Style#BD) Ships within 3 Business Days USPS Standard Shipping Chica Rica Swimwear (Style#CRS) Ships within 3 to 4 Business Days USPS Priority Mail Jelly Swimwear (Style#JS) Ships within 3 to 4 Business Days USPS Priority Mail Patriotic Prints Swimwear (Style#PP) Ships within 3 to 4 Business Days USPS Priority Mail UjENA (Style#UJ) Ships within 1 to 3 Business Days when you select Express or Overnight Shipping. Ground Shipping delivered within 15 business days FedEx or USPS Ground, Express or Overnight Shipping       Once your order has been shipped, then the Standard Domestic Ground Shipping Methods, used to ship your purchase order, typically should arrive at your shipping address within 2 to 5 business days after the package ships. This will also depend on your shipping location and the method of delivery posted above. Please keep in mind that during peek Holiday Seasons like Christmas, Valentine's Day and Halloween, My Lingerie Secrets as well as the United States Postal Service (USPS), United Parcel Service (UPS) and Federal Express (FedEx), experience a heavier volume of packages to deliver than usual, and during these periods, it is advisable to place your purchase orders as soon as possible, to make sure that your package is delivered to you on time. My Lingerie Secrets offers its customers faster shipping methods for an additional charge. We have access to all levels of service from the U.S. Postal Service, United Parcel Service and Federal Express. Please refer to our shipping section of our web site for faster shipping choices.

Do you charge sales tax? Since My Lingerie Secrets is not required to collect sales tax for sales made in the State of Delaware, we do not charge any sales tax on any purchase orders that are made or delivered in Delaware or made in Delaware and delivered to any other location outside of Delaware.

How do I check the status of an order? There are two ways to check the status of your order. First, if your order is not shipped out yet, refer to the chart below for the estimated time it takes to process your order before it is shipped. The shipping guidelines set forth below pertain to orders that are paid for by credit card and assuming that the item you have ordered is in stock in the size and color you selected. If your order has an item that is out of stock, we will email you within 1 to 2 business days after you have placed your order, with a shipping date for your out of stock item. If your purchase order is made up of multiple selections from different Designer Lines then your estimated shipping date will be the furthest business day guideline posted in the chart below. If you are inquiring about the status of your order that is still in the processing stage and not shipped yet, and is over the shipping guidelines in the chart below, then by all means email us at sales@mylingeriesecrets.com and we will update you with your order status. Please when sending an email, do not forget to give us the name and address the order was placed under, and a brief description as well as the item number of the product you are inquiring about. DESIGNER LINE APPROXIMATE SHIPPING GUIDELINE STANDARD DOMESTIC GROUND SHIPPING METHOD Elegant Moments (Style#EM) Ships within 2 Business Days UPS or FedEx Ground BerryDog (Style#BD) Ships within 3 Business Days USPS Standard Shipping Chica Rica Swimwear (Style#CRS) Ships within 3 to 4 Business Days USPS Priority Mail Jelly Swimwear (Style#JS) Ships within 3 to 4 Business Days USPS Priority Mail Patriotic Prints Swimwear (Style#PP) Ships within 3 to 4 Business Days USPS Priority Mail UjENA (Style#UJ) Ships within 1 to 3 Business Days when you select Express or Overnight Shipping. Ground Shipping delivered within 15 business days FedEx or USPS Ground, Express or Overnight Shipping       Secondly, you can check the status of your order, once it has been shipped  with the Tracking Number that we will furnish you with, by email, on the day your package is shipped. United States Postal Service (USPS) 1.800.222.1811 http://www.usps.com/ United Parcel Service (UPS)               1.800.742.5877 http://www.ups.com/ Federal Express (FedEx)           1.800.463.3339 http://www.federalexpress.com/ Once your order has been shipped, then the Standard Domestic Ground Shipping Methods, used to ship your purchase order, typically should arrive at your shipping address within 2 to 5 business days after the package ships.  If you selected a faster shipping method when placing your order, you will receive your order in a shorter period of time, based on the express shipping method that you had selected.

Why must my shipping address be verified? In order to protect all customers against potential fraud, the information you provide will be verified. In the course of such verification, the use of card authorization and fraud screening services, will be used to verify, that the credit card or debit card information, as well as the address, matches the information you supplied, and verification that the card has not been reported as lost or stolen will also be checked. An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. (i.e., the address where you receive your credit card statement). Although the vast majority of unconfirmed addresses are not fraudulent, confirmed addresses is offered as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft.