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Return
Policy
Our
primary goal has always been to make sure
that your lingerie and
swimwear shopping
experience is fun, easy and pleasant.
We believe in fast and
friendly customer service, which is one of
many reasons we have been so successful.
We want to help you select
the right
lingerie
and
swimwear. Please do not
hesitate to contact us with any questions or
concerns.
We deal with our
customers on a one to one basis and we are
always trying our best to help with our
customers' needs. We are always ready to serve you.
In order for My Lingerie
Secrets to be able to keep offering our
customers
the finest
quality
garments,
in lingerie and swimwear fashions, at
greatly reduced prices, we have
set up our Order Changes Policy
Guidelines, that we feel are both fair for all
our customers as well as for us, to be able to
maintain our highest standards of customer
service and low prices.
Order
Changes:
You may request an order change, without
penalty, as long as your
order has not already been processed, packaged
or shipped. Please
email us to
make any changes to your order, within a few
hours after you have placed your order. We typically begin to process your
order within a 3 hour time frame in order to
expedite your purchase order in a timely manner.
Please, always have all your order information
when you
email us, and be clear on the changes
you would like to have done to your purchase
order. We will do our very best to stop
your order at whatever stage it is in, assuming
it has not already been shipped.
If your purchase order has already been
processed, packaged or shipped, then the
cancellation will be considered as a merchandise
return.
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Thus, all restocking fees will apply.
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If your package has already been shipped, then
all shipping charges are not refundable.
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If your
package has already been shipped,
please read our Exchange Policy or
Refund Policy sections, pertaining to the
terms and conditions set forth in these
sections of our web site.
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