Frequently Asked Questions (FAQ)

 

Contact Us Questions

Commonly Asked Questions

What is the best way to contact My Lingerie Secrets?	Does My Lingerie Secrets sell or rent my personal information to others?
What are all the  ways one can contact My Lingerie Secrets?	Do you offer catalogs of your products?
What are My Lingerie Secrets' Business Hours?	May I personally pick up my order instead of having it shipped to me?
Do you have a brick and mortar location?	How do I know what size to order?
May I contact My Lingerie Secrets 24/7?	I am not sure what some of the Lingerie and Swimwear terms mean?
What is My Lingerie Secrets' philosophy?	I want to buy my girlfriend some Lingerie, but I do not know where to start?

Ordering Questions

Shipping Questions

What payment terms can I use to pay for my order?	Do you offer free shipping?
Is my credit card information secure?	Is my order shipped discreetly?
May I call in my order?	What shipping carriers do you use?
What are your credit card payment policies?	Will I be able to track my order once it is shipped?
What are your "Cashier's Check" and "Money Order"  payment policies?	How much are my shipping charges?
Can I cancel or make changes to my order?	Do you ship Internationally?
What if an item is out of stock?	Who pays for any Customs and Import Duties?
What happens if I request a partial shipment?	What are your International shipping Rates?
How long will it take to receive my order?	How long will it take to ship a package Internationally?
Do you charge sales tax?	Does United Parcel Service (UPS) and Federal Express (FedEx), ship to a P.O. Box, an APO or FPO address?
How do I check the status of an order?	What are your policies for "Refused" or "Undelivered" packages?
Why must my shipping address be verified?	Do you offer express shipping?

Return & Exchange Questions

Miscellaneous Questions

What is your refund Policy?	If I use your web site, am I going to receive a lot of junk email from My Lingerie Secrets?
What is your exchange Policy?	What is the best way to determine your bra size?
What are your procedures to initiate a return or an exchange?	Is there a way to determine if I have selected the right bra size, after I have measured myself for my bra size?
What garments are not returnable?	What is the best way to determine your panty size?
Why are garments containing a crotch and hosiery not returnable?	Is there a way to check if I have selected the correct  panty size, after I have measured myself for my panty size?
What is the best way to contact My Lingerie Secrets if I want to return a purchase for a refund or an exchange?	If you have any questions that you would like us to post and answer on this portion of our web site, please send us an email at: info@mylingeriesecrets.com We are always happy to hear from you.

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