Upon receiving your return order, we will refund you the price you paid for your returned item(s), less a 25% restocking fee or a minimum of a $5 restocking fee per item returned, and less a flat rate ground shipping charge of $12.00 to cover the shipping cost we paid to ship the original order to you, if you received free ground shipping with your order. All shipping charges you paid are not refundable.

Exchange Policy Guidelines:

• Returned merchandise must be in New, Unwashed and Unused Condition, and in the same original packaging (if any). Merchandise must have all original tags and nylon fastener attachments attached to it, and tags must be un-altered, and not disconnected cut or damaged. We are able to tell when tags have been reattached with your own pricing gun. Once the tags are removed, the merchandise is yours. No exceptions. We will Not Accept Returns of merchandise with obvious signs of use, or if the merchandise is damaged while in your possession.  All garments are thoroughly inspected before leaving the warehouse to make sure that your garment is not damaged when you receive it.

• ALL BRA & PANTY SETS, PANTIES, THONGS, G-STRINGS, MEN'S UNDERWEAR, TEDDIES, BODY STOCKINGS, BODYSUITS, PANTYHOSE, STOCKINGS, HOSIERY, INTIMATE GARMENTS CONTAINING A CROTCH AREA, AND SWIMWEAR are not returnable for an exchange, due to the health regulations set by The Department of Health to protect the consumer, and because they may have been tried on, worn, or removed from their package if any. We do not accept any returns or exchanges on Ujena products unless the product is received incorrectly or has a manufacturing defect upon receiving your order. In this case you will receive an exchange. No credits or refunds will be issued. If an exact replacement is not available, a similar item of equal value will be substituted. Garments with a crotch area and hosiery, are not eligible for an exchange under any circumstances except for products that are received damaged, and then they are only eligible for an exchange, assuming that they were not tried on, or worn. Due to the make up of hosiery products, we cannot accept returns of hosiery items that have been tried on, worn, or removed from their package if any, as they tend to stretch out and conform to your body shape. These types of returned items are given a thorough biological test before any exchange is issued. If after our  thorough inspection, we determine that these safety measures where not met, we will give you the option of having the garment shipped back to you at your expense or if you decline, we will have to discard the merchandise and no exchange will be issued.

• ALL COSTUMES ARE NOT REFUNDABLE. THEY CAN BE EXCHANGED FOR SIZE ONLY.    

• We will refuse unauthorized returns. My Lingerie Secrets will refuse your returned package, and returned to you at your expense, if you do not email us within 7 days of receiving your order for a Return Authorization Number (RAN) and for the correct "Return Shipping Address" that we will furnish you with via email. In order for us to accept the package, the correct Return Authorization Number  (RAN) must be legible on the front of the package, and you must have a postmarked date on your package that is within 7 days from when we issue you a Return Authorization Number (RAN) and "Return Shipping Address" .

• Shipping charges for returns will be at the customer's expense, unless we have shipped the wrong item to you in error.

• My Lingerie Secrets will not be responsible if the merchandise you ship back to us is lost in the mail. We strongly recommend that you use certified or insured mail, with a tracking number or delivery confirmation, as we cannot be responsible for items lost in the mail.
• If we ship a package to you  and it comes back to us either as "Refused" or as "Undeliverable" due to a bad shipping address that was provided by the customer, you will have to pay the shipping and handling charges again in order for us to ship the package back to you. In this case, please go to our shipping section of our web site and pay for the shipping charge to re-ship your package. Once you have completed your shipping payment, we will re-ship your merchandise back to you. Please select the standard flat rate shipping charge.    
• If we receive your returned merchandise in a damaged state due to bad packaging or the carriers fault, then you will need to collect damages from the carrier in question, assuming you shipped the package to us insured. We will not be able to issue an exchange in this situation.
• My Lingerie Secrets will not be held responsible under any circumstances for delays in delivery of your purchased merchandise and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government.
• All authorized returns that meet My Lingerie Secrets' Exchange Policy set forth above will result in an exchange, based on the exchange guidelines set forth above.